Terms and Conditions of Use of the website and ecommerce www.laken.es
The simple and mere use of the page grants the condition of User of the page, either a natural or legal person, and obligatorily implies the complete, full and unreserved acceptance of each and every one of the clauses and general conditions included in the Legal Notice and in these Terms and Conditions. If the User does not agree with the clauses and conditions of use, he or she will refrain from using the page.
These Terms and Conditions are subject to changes and updates, and therefore the version published by PRODUCTOS DEPORTIVOS, S.A. (hereinafter referred to as "LAKEN") may be different each time the User accesses the site. Therefore, the User must read them each and every time he or she accesses the site.
Identification data of the owner of the website
In compliance with the duty of information stipulated in Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, LAKEN and in its capacity as owner of the web site www.laken.es proceeds to communicate to the User the identification data required by the aforementioned regulation:
Company Name: PRODUCTOS DEPORTIVOS, S.A.
Registered Address: Polígono Industrial Oeste. Avenida Principal, Manzana 25, 30169 San Ginés – Murcia (Polígono Industrial Oeste, Principal Avenue, Block 25. 30169 – San Ginés - Murcia).
The present information conforms and regulates the conditions of use, the limitations of responsibility and the obligations that the Users of the website, which is published under the domain name www.laken.es, assume and commit themselves to respect.
The present general conditions of purchase-sale online will be applicable between the company LAKEN and any person who makes an online purchase through the web site. The parties are understood to be PRODUCTOS DEPORTIVOS, S.A. (hereinafter, LAKEN) and any Customer who makes a purchase-sale relationship through the web site www.laken.es
The parties agree that their relations shall be governed exclusively by these general conditions of sale and purchase, which are accessible on the www.laken.es web site, and must in all cases be previously accepted by the Client. In the event that these conditions are modified by LAKEN, the conditions to be applied to each Internet user shall always be those accepted by the latter at the time of purchase.
- Article 1: PURCHASE REQUEST
- Article 2: PRODUCTS
- Article 3: PRICES
- Article 4: PURCHASE PROCEDURE
- Article 5: RESPONSIBILITIES
- Article 6: SITE ACCESS LICENSE
ARTICLE 1: PURCHASE REQUEST
The Internet user declares to be eighteen (18) years old, and to have the legal capacity to carry out a sale on the website www.laken.es. The Internet user undertakes to respect these general conditions of sale.
The sale and purchase through www.laken.es is only available for delivery addresses in Spain (except the Canary Islands, Ceuta and Melilla) and Portugal.
The purchase and sale is done in several steps. The steps of the purchase for an online purchase are:
1-. Access www.laken.es
The User can find the products that interest him or her by visiting the desired category, through the tabs at the top of the page or the banners that advertise different product categories.
When the User has found the product he or she wants, he or she can click on the photo or on the name of the product to get more information about it. Then he or she can click on the "Add to Cart" button. If he or she wants to continue shopping, he or she must click on the "Continue Shopping" button. If he or she wants to finish shopping and validate his or her order, he or she must click on the button "Go to checkout".
In case a product is not available at the time the User wants to purchase it through the page, there are two possible cases:
- That the product appears "sold out" and the page offers the User the possibility to enter his e-mail to receive a notification when the product is available again.
- That the product does not appear, because it will not be replaced in a short period of time.
In no case the page will allow to add to the cart or pay for products not available.
The User will be able to visualize the selected products in his or her Cart. In the Cart, he or she can modify the quantities or suppress the articles that do not wish. In order to finish the purchase, the User must click on the button "Go to checkout".
- If the User is already registered in www.laken.es, he or she must enter his or her e-mail and password and click on "Login".
- If the User is a new Customer, he or she must enter his or her e-mail address in the New Customer area and click on "Create an account". The User will then be redirected to a registration form, which the User will have to fill in and validate in order to be registered.
4.1. Check all the data in the Cart:
- Billing address: if the Customer wishes to change it, he or she can do so by clicking on "Update".
- Shipping address: if the User wants to change it, he or she can do so by clicking on "Update".
4.2. Choose a shipping option.
We currently have several shipping options available, depending on the destination:
- For Peninsular Spain, the User can choose between:
- Express delivery 24 h (in remote populations the delivery time can be extended up to 72 h).
- Shipping in 24 - 48 h.
- "Sobrería", for shipments (in an envelope) up to 100 gr.
- In addition, residents in Murcia can opt for "factory pick up", which is free of charge.
- Portugal: delivery in 48 - 72 h. Shipments to remote populations in Portugal, such as its islands, may be subject to surcharges.
- Balearic Islands: delivery in 48 - 72 h or ordinary letter, for shipments up to 100 gr of weight.
All our shipments have a tracking number.
Shipping is free for orders over €40.
The User can consult the prices of the shipments (VAT included) in the section "Shipping costs".
At the moment, the company does not ship to the Canary Islands, Ceuta, Melilla or any other destination outside Spain and Portugal.
4.3. Accept the Terms and Conditions.
4.4. Choose payment method. Currently we have the following options:
- Secure credit or debit card. Valid option for any amount. Only Visa, Mastercard, Visa Electron and Maestro cards are accepted.
- Payment by transfer. Once we receive the payment, the User will receive an e-mail confirming it together with the invoice of the order.
- The User will be redirected through a secure connection, provided by Banco de Sabadell. He or she only has to enter his or her bank details and validate.
- The User will receive a response from the bank immediately, indicating whether his or her request for authentication is accepted or denied.
- To close the secure connection and return to the website (www.laken.es) the User must click on "return to the store".
- The User will receive a first e-mail, which will inform him or her that his or her request has been taken into account once the purchase process has been completed.
- The User will receive a new e-mail to inform him or her that his or her order has been sent and he or she will receive again the detail of the order and the amount.
- The User can track your order, in the link "Order tracking".
6-. Receipt of the order
The User will receive an e-mail when his or her order is dispatched from our warehouse.
Depending on the shipping option chosen, the corresponding delivery company (GLS, Tipsa or Correos) will deliver the order to the shipping address indicated at the time of purchase, which may be different from the billing address. If on the first delivery attempt at the shipping address, no one is found, our delivery company will try the next working day.
The User can track the delivery of his or her order with the tracking number he or she will have received by e-mail at the website of the corresponding delivery company.
The delivery time of the order is indicated in an approximate way in the order. This delivery time depends on the shipping address and will be provided during the shipping process as an estimate.
ARTICLE 2: THE PRODUCTS
www.laken.es tries to capture, as accurately as possible, both technical and aesthetic characteristics of the products, although the User must take into account that there may be slight differences between the appreciation of the product online and physical, which is why he or she will have the possibility to withdraw from the purchase taking into account the conditions of return.
ARTICLE 3: PRICES
The prices set on the website www.laken.es are indicated in euros including VAT in each of them. Prices are shown excluding shipping costs.
The Retail Price of the article will always be indicated at the time the User has completed the Shopping Cart, and the final price of his or her purchase will be informed before the payment is validated. The prices indicated for each article are binding for the store.
For purchases whose value, before adding shipping costs, is less than 50 euros, the shipping costs of each order will depend on the shipping address, as can be seen here. For purchases equal to or greater than 50 euros, shipping will be free.
In any case, the expenses of will appear at any moment in the Cart of the Client, clearly differentiated from the price of the article/s included in the same one.
The Client will be informed of the final price of his or her purchase, including the transport of the same one, before realizing the validation of the payment.
ARTICLE 4: PROCEDURE OF PURCHASE AND SALE
Once the sale has been formalized and payment has been made, LAKEN will contact the Client by e-mail, informing him or her of the products purchased, as well as the price of transport and the status of the order. LAKEN shall file the electronic document in which the sales contract is formalized, and this shall be accessible by the Customer through My Account link. The sales contract shall be formalized in Spanish.
LAKEN undertakes to notify the User of the status of his or her order, by e-mail, telephone call (in the event of any incident) and/or updating of the order in the Customer's personal space, which he or she may access by clicking on "My Account".
The Customer may freely withdraw from the contract within a period of thirty (30) days from the date of delivery of the product, i.e., from the time the sales contract is signed.
The User will have the possibility to withdraw from the sale, even if the confirmation has been made by www.laken.es, by sending an email to the address . The amount previously charged to the Internet user will be refunded, provided that the order has not already been sent to the recipient at the time of receipt of the request by the Customer.
If this is the case, the Customer must wait for the reception of the order to request a return. Once received, the Customer must send the product back to our warehouse, taking over the costs of this shipment. Once the order returns to our warehouse, and we check that both the conditioning and the products returned are in perfect condition, the refund will be made, excluding shipping costs, if any in the initial purchase.
LAKEN shall only accept returns by the same means of payment and only for those items purchased directly through the www.laken.es website. In order to request a return of all or part of the order, the User should contact LAKEN's Customer Service Department by telephone on +34 968 880 850 (Monday to Friday from 9:00 a.m. to 6:30 p.m., domestic call prices) or by e-mail.
It is important to note that for the refund of the amount corresponding to the item(s) the User is returning, it is essential to keep the item(s) in perfect condition. No changes can be made on www.laken.es.
If the User has any questions, the Customer Service is available to our customers from Monday to Friday from 9:00 am to 6:30 pm, by phone: +34 968 880 850 (domestic call price), or by e-mail.
LAKEN guarantees all the products it distributes in accordance with current laws and the following conditions.
In the event of non-conformity of the product, a period of two (2) years from the time of delivery shall be recognised for the Customer to make his or her rights effective, however, only within six (6) months following delivery shall it be presumed that the non-conformity already existed at the time of delivery, and it shall be the responsibility of the purchaser to prove, within the remaining eighteen (18) months (i.e. from the seventh month until the end of the two years) that the goods were non-conforming, all in accordance with Article 114 and following of Royal Legislative Decree 1/2007. The Customer has a period of two (2) months from the time he or she became aware of the lack of conformity with the property to communicate it to Productos Deportivos, SA.
In any case, during the time that the Customer is deprived of the product, the calculation of the warranty period is suspended; for example, if the repair of an object lasts fifteen (15) days, the warranty period will end 15 days later than originally planned.
The shipping costs generated by the processing of the product guarantee shall be borne by LAKEN in those cases where it is assumed that the lack of conformity exists in the purchased good. It shall always be under the instructions indicated by LAKEN, upon request and acceptance.
In the event that the product sent does not present the specified fault or this fault is not covered by the guarantee, it shall be returned to the Customer at the cost of collection and delivery, and the labour employed in checking and/or testing the allegedly faulty article may also be invoiced.
The Customer may claim if the purchased good does not conform to the description made by the seller, does not have the qualities that the Customer has seen through a sample or model, is not suitable for the uses to which consumer goods of the same type are normally intended, is not suitable for the special use that would have been required by the Customer and that the seller has accepted or does not present the quality and performance expected, especially taking into account public statements (advertising, brochures, labelling ...) on their specific characteristics made by the seller or manufacturer.
LAKEN shall not be liable for any damages that may result from misuse. The guarantee shall not be valid in the event of factors external to the normal use of the product or incorrect or abusive handling by the customer or third parties.
In order to process the warranty, the consumer must contact LAKEN by e-mail, to inform the company of the defect in the product for which he or she wishes to make a warranty claim. It is also recommended, if possible, to attach a photo or video illustrating the defect. Once the claim has been received, the company shall contact the Customer within a maximum of 5 working days, approving or rejecting the request. No applications will be accepted without the corresponding order or invoice number.
ARTICLE 5: RESPONSIBILITIES
The availability of the products during the purchase process in the online store is mentioned as an indication and will not therefore be of a contractual nature, since purchases may be taking place at the same time and the product may be unavailable.
LAKEN shall not be liable for any damage that may be caused to the User by the use of the Internet (such as viruses, etc.).
ARTICLE 6: SITE ACCESS LICENSE
LAKEN grants a limited license to access and use the Web Site for the purpose of learning about the products offered and making desired purchases. Under no circumstances shall this confer the right on the User to upload or modify the contents of the Web Site without the express authorization of LAKEN.
This license does not allow any other use, particularly commercial, of the Website or its content (products, descriptions, prices, data, software, sound extracts, graphics, images, photographs, etc.).
The entirety of the elements of this Web Site, of whatever nature, are the property of LAKEN, and are protected by the corresponding intellectual and industrial property rights.
All trademarks, commercial names or distinctive signs of any kind that appear on the Site are the property of LAKEN or, as the case may be, of third parties that have authorized their use, and it may not be construed that use of or access to the Site and/or the Content attributes to the User any right over said trademarks, commercial names and/or distinctive signs, and it may not be construed that any of the exploitation rights that exist or may exist over said Content has been assigned to the User.
Similarly, the Contents are the intellectual property of LAKEN, or of third parties as the case may be, and therefore, the Intellectual Property rights are owned by LAKEN or by third parties who have authorized their use, who have the exclusive right to exploit them in any way, and especially the rights of reproduction, distribution, public communication and transformation.
Unauthorized use of the information contained in this Web Site, as well as any breach of the Intellectual or Industrial Property rights of LAKEN or of third parties included in the Web Site that have ceded content, shall give rise to the legally established responsibilities.
Those persons who intend to establish hyperlinks between their website and www.laken.es must observe and comply with the following conditions:
- No prior authorization will be required when the Hyperlink only allows access to the home page, but may not reproduce it in any way. Any other form of Hyperlink shall require the express and unequivocal written authorization of LAKEN.
- No "frames" shall be created with the web pages or on LAKEN's web pages.
- No false, inaccurate or offensive statements or indications shall be made about LAKEN, its directors, employees or collaborators, or of the persons related to the page for any reason, or of the Users of the page, or of the Content supplied.
- It shall not be stated or given to understand that LAKEN has authorized the Hyperlink or that it has supervised or assumed in any way the Content offered or made available to the Web Page in which the Hyperlink is established.
- The Web Page in which the Hyperlink is established may only contain what is strictly necessary to identify the destination of the Hyperlink.
- The Web Page in which the Hyperlink is established shall not contain illicit information or contents, contrary to morality and generally accepted good customs and public order, nor shall it contain contents contrary to any rights of third parties.
On the other hand, the function of the Hyperlinks that appear on this Website is exclusively to inform the User about the existence of other Websites that contain information on the subject. Said Hyperlinks do not constitute any suggestion or recommendation whatsoever.
LAKEN shall not be liable for the contents of such linked sites, for the operation or usefulness of the Hyperlinks, or for the results of such links, nor does it guarantee the absence of viruses or other elements therein that may cause alterations to the User's computer system (hardware and software), documents or files, and shall not be liable for damages of any kind caused to the User for this reason.
LAKEN does not guarantee that there will be no interruptions or errors in access to the Site or its Content, or that the Content will be up to date, although it shall make its best efforts to avoid, correct or update any such errors. Consequently, LAKEN shall not be liable for any damages or losses of any kind caused to the User as a result of failures or disconnections in the telecommunications networks that lead to the suspension, cancellation or interruption of the Portal's service during the provision thereof or beforehand.
LAKEN excludes, with the exceptions contemplated in current legislation, any liability for damages of any kind that may be due to the lack of availability, continuity or quality of the operation of the Site and its Content, or to the failure to meet the expectations of usefulness that Users may have attributed to the Site and its Content.
Access to the Site does not imply an obligation on the part of LAKEN to control the absence of viruses, worms or any other harmful computer element. The User shall in any event be responsible for the availability of adequate tools for the detection and disinfection of harmful computer programs, and LAKEN shall therefore not be liable for any possible security errors that may occur during the provision of the Site's service, nor of the possible damage that could be caused to the User’s computer or of third parties (hardware and software), the files or documents stored in the same one, as a result of the presence of virus in the User’s computer used for the connection to the services and contents of the Web, of a bad functioning of the navigator or of the use of versions nonupdated of the same one.
Given the dynamic and changing environment of the information and services provided through the Site, LAKEN makes its best effort, but does not guarantee the complete truthfulness, accuracy, reliability, usefulness and/or timeliness of the Content.
The information contained in the pages that make up this Web Site is of an informative, consultative and advertising nature only. In no case do they offer or have the character of a binding or contractual commitment.
LIMITATION OF RESPONSIBILITY
LAKEN disclaims all liability for any decisions that the User may make based on this information, as well as for any possible typographical errors that may be contained in the documents and graphics on the Site. The information is subject to possible periodic changes without prior notice of its content due to expansion, improvement, correction or updating of the Content.
All notifications and communications by LAKEN to the User by any means whatsoever shall be deemed effective for all purposes.
AVAILABILITY OF CONTENT
The provision of the service of the Page and the Contents has, in principle, an indefinite duration. Nevertheless, LAKEN is authorized to terminate or suspend the provision of the service of the Site and/or any of its Content at any time. Whenever reasonably possible, LAKEN shall give prior notice of the termination or suspension of the Site.
PROTECTION OF PERSONAL DATA
LAKEN is aware of the importance of the privacy of personal data and, therefore, has implemented a data processing policy aimed at providing maximum security in the use and collection of such data, guaranteeing compliance with the regulations in force on the subject and configuring this policy as one of the basic pillars in the entity's lines of action.
While browsing through the website www.laken.es it is possible that personal data may be requested through different forms provided for that purpose. These data will be included in the relevant files according to the specific purpose for which they are collected.
In this way, the particular information of each data treatment will be provided next to each web form, being common to all of them the responsible of the treatment: PRODUCTOS DEPORTIVOS, S.A. with address Polígono Industrial Oeste, Avenida Principal, Manzana 25, 30169 - San Ginés (Murcia), as well as the place and form of exercise of the rights of access, rectification, cancellation and opposition, that will have to be formalized by means of a written communication to the address indicated previously including copy of the DNI or equivalent identifying document.
In the event that the User provides his or her data through an e-mail message, it will be part of a treatment whose purpose will be the management of the request or commentary that he or she makes to us, being applicable the rest of ends indicated in the previous paragraph.
Likewise, the general conditions for contracting LAKEN's services contain the characteristics and nature of the processing of the data that shall be carried out by the same in the event that the User contracts any of them.
Furthermore, LAKEN has implemented the necessary technical and organisational measures to prevent the loss, misuse, alteration, unauthorised access and theft of the Personal Data that interested parties may provide as a result of access to the different sections of the www.laken.es website, applying the security measures set out in the European Data Protection Regulation RGPD UE 2016 / 679 and the Spanish legislation applicable to LOPD GDD 3/2018 of December 5th 2018.
For any questions regarding the interpretation, application and fulfilment of these Terms and Conditions, as well as any claims that may arise from their use, all the parties involved submit to the Judges and Courts of Murcia, expressly waiving any other jurisdiction that may correspond to them.
The Legal Notice is governed by Spanish law.
Copyright© 2014 - LAKEN.
All rights reserved under international copyright laws and treaties. Copying, reproduction or dissemination, in whole or in part, by any means whatsoever, is expressly prohibited.