Returns

Need to return an order?

We want you to shop with complete confidence. If, after receiving your order, you decide that the product is not quite what you expected, you can request a return within 30 days of delivery.

Returns can be requested directly through your customer account, without the need to contact us by email.

Once we receive your request, we will guide you through the next steps.

Returns under the right of withdrawal

If you change your mind or no longer need the product, we will provide you with a return label so you can send it back to us.

The return shipping cost will be deducted from the amount refunded and depends on the country from which you are returning the product:

• Spain: €5.95

• Germany, Austria, Belgium, France, Greece, Ireland, Italy, Luxembourg, Norway, the Netherlands, Portugal and the United Kingdom: €9.95

Once we receive the product and confirm that it is unused and in good condition, we will process the refund using the same payment method you used for your purchase.

What if there is a problem with the product?

If you believe your product has a manufacturing defect or an issue covered by our warranty, we will be happy to help.

Simply send us some photos or videos so that we can assess the situation as quickly as possible.

If a defect is confirmed, LAKEN will cover all costs related to the collection, replacement, or return of the product, regardless of the country from which the order was placed.

Refunds

Refunds are always issued using the same payment method used for the purchase.

The exact processing time depends on your bank or payment provider, although refunds are usually reflected in your account within a few days after the return has been approved.

A small reflection

At LAKEN, we design products that are made to last for many years. That's why we encourage you to carefully review product features, dimensions, and capacities before placing your order.

Reducing unnecessary returns helps minimize transport, packaging waste, and emissions, making consumption a little more sustainable for everyone.

Important information

• Returns can be requested within 30 days of receiving your order.

• Returned products must be unused and in a condition suitable for resale.

• Products purchased through www.laken.es must be returned through www.laken.es.

• We do not offer direct exchanges. If you would like a different product, you can simply place a new order.