Legal notice and information on the conditions of use of the website and online store
Website owner identification data
In compliance with the duty of information stipulated in Article 10 of Law 34/2002 of July 11th, Services of the Information Society and Electronic Commerce, PRODUCTOS DEPORTIVOS, S.A. (hereinafter, "LAKEN") as the owner of the web site www.laken.es proceeds to communicate the identification data legally required:
Social Denomination: PRODUCTOS DEPORTIVOS, S.A. Registered address: Polígono Industrial Oeste (West Industrial Estate), Main Avenue, block 25, 30169 - San Ginés (Murcia) CIF: A30019525
The present information forms and regulates the conditions of use, the limitations of responsibility and the obligations that every user of the web page published under the domain www.laken.es assumes and commits to respect.
“Website”, www.laken.es domain that is made available to Internet Users.
“User”, natural or legal person who uses or navigates the Page.
“Content” are the pages that make up the entire domain www.laken.es, which make up the information and services that LAKEN makes available to Internet Users. They contain messages, texts, photographs, graphics, icons, logos, technology, links, textures, drawings, sound and/or image files, recordings, software, appearance, graphic design and source codes and, in general, any kind of material contained in the Page.
“Hiperlink”, technique by which one User can browse different pages of the Web, or the Internet, with a simple click on the text, icon, button or indicative that contains the link.
“Cookies”, technical means for "traceability" and monitoring of navigation on Web sites. They are small text files that are written on the User's computer. This method has implications for privacy, and LAKEN will provide timely and reliable notice of their use when they are implemented on the Website.
The simple and mere use of the Page grants the condition of user of the Page, both for physical or legal person, and obligatorily implies the complete, full and unreserved acceptance of each and every one of the clauses and general conditions included in the Legal Notice. If the User does not agree with the clauses and conditions of use of this Legal Notice, he/she will abstain from using the Page.
This Legal Notice is subject to changes and updates, so the version published by LAKEN may be different each time the User accesses the Portal. Therefore, the User must read the Legal Notice each and every time he/she accesses the Website.
Through the Page, LAKEN provides Users with access to and use of various Contents published via the Internet by LAKEN or by authorised third parties.
The User is obliged and undertakes to use the Page and the Contents in accordance with current legislation, the Legal Notice, and any other notice or instructions brought to his or her knowledge, either by means of this Legal Notice or in any other place within the Contents that make up the Page, as well as with the rules of coexistence, morality and generally accepted good customs.
To this effect, the User undertakes NOT to use any of the Contents for illicit purposes or effects, prohibited in the Legal Notice or by current legislation, harmful to the rights and interests of third parties, or which in any way may damage, render useless, overload, deteriorate or impede the normal use of the Contents, computer equipment or documents, files and all kinds of contents stored in any computer equipment owned or contracted by LAKEN, other Users or any Internet user (hardware and software).
The User undertakes not to transmit, disseminate or make available to third parties any kind of material contained on the Website, such as information, texts, data, contents, messages, graphics, drawings, sound and/or image files, photographs, recordings, software, logos, brands, icons, technology, photographs, software, links, graphic design and source codes, or any other material to which he/she has access as a User of the Website, without this enumeration being limited.
Likewise, in accordance with the foregoing, the User may not:
- Reproduce, copy, distribute, make available or in any other way communicate publicly, transform or modify the Contents, unless he/she has written and explicit authorisation from LAKEN, which is the holder of the corresponding rights, or if this is legally permitted.
- Delete, manipulate or in any way alter the copyright and other identifying data of LAKEN's reserve of rights or of its owners, of the fingerprints and/or digital identifiers, or of any other technical means established for their recognition.
The User shall refrain from obtaining or even attempting to obtain the Contents by using means or procedures other than those which, as the case may be, have been made available for this purpose or have been indicated for this purpose on the Web pages where the Contents are found or, in general, those which are habitually used on the Internet for this purpose, provided that they do not entail a risk of damage or disablement of the Page and/or the Contents.
These general conditions of on-line sale will be applicable between the company PRODUCTOS DEPORTIVOS, S.A. (hereinafter, "LAKEN") and any person who makes an online purchase through the website www.laken.es.
The interested parties are understood to be PRODUCTOS DEPORTIVOS, S.A. and any customer who makes a purchase-sale relationship through the website www.laken.es.
The interested parties agree that their relations will be ruled exclusively by these general conditions of purchase-sale, which are accessible on the website www.laken.es and must be, in any case, previously accepted by the customer. In case of any modification by LAKEN, the conditions to be applied to each User will always be those accepted at the time of carrying out the purchase-sale in the first place.
- Article 1: REQUEST TO BUY
- Article 2: THE PRODUCTS
- Article 3: THE PRICES
- Article 4: PURCHASE-SALE PROCEDURE
- Article 5: LIABILITIES
- Article 6: LICENSE TO ACCESS THE SITE
ARTICLE 1: REQUEST TO BUY
The Internet user declares to be eighteen (18) years old, and to have the legal capacity to make a purchase on the website www.laken.es. The user undertakes to respect these general conditions of purchase-sale.
The purchase through www.laken.es is only available for shipping addresses in Spain (except Canary Islands, Ceuta and Melilla) and Portugal.
The purchase process includes several steps. Purchase steps:
1-. Go to www.laken.es.
You will find the products you are interested in by visiting the desired category, through the tabs that you will find at the top of the page or the banners that advertise different product categories.
Once you have found the product you want, click on the photo or on the name of the product to enlarge the information about it. Click on the "Add to cart" button below. If you want to continue shopping, click on the "Continue shopping" button. If you want to finish shopping and validate your order click on the button "Proceed to checkout".
2-. Shopping Cart.
Your Shopping Cart allows you to visualize the products you have selected, modify the amount of products to be purchased or delete the items that you do not want. If you want to finalize the purchase, click on the button "Proceed to checkout ".
3-. Identify yourself.
- If you are a registered user, enter your e-mail and password and click "Login".
- If you are a new customer, enter your email address in the new customer area and click "Create an account". You will then be redirected to a registration form, which you must fill in and validate in order to be registered.
4-. Validate the Shopping Cart and choose payment method.
Check all the information in your Shopping Cart:
Billing address: if you want to change it click on "Update".
Shipping address: if you want to modify it, click on "Update".
Choose your payment method. We currently have the following forms of payment:
- Secure credit or debit card. For any amount. Only Visa, Mastercard, Visa Electron and Maestro cards are accepted.
- Payment by bank transfer. Once we receive your deposit, you will receive an email confirming it along with the invoice of your order.
5-. Choose shipping method and accept the general conditions of sale by clicking on the appropriate check box.
If you are satisfied with all the information in your order, click on "Proceed to checkout ".
You will be redirected through a secure connection, provided by Banco de Sabadell.
Enter your bank details and validate.
- You will receive a response from the bank straight away, indicating whether your authentication request is accepted or denied.
- Click on "Return to shop" to close the secure connection and return to www.laken.es website.
- You will receive a first e-mail, which will inform you that your order has been taken into account once the purchase process has been completed.
- You will receive a new e-mail to inform you that your order has been sent (if completely confirmed) together with the detail of your order, full cost and tracking number.
You can track your order by clicking on the "Order Tracking" link.
7-. Reception of your order
You will receive an e-mail when your order is dispatched from our warehouse.
Our delivery company (Correos Express) will deliver the order to the shipping address indicated at the time of purchase and which may be different from the billing address. If in the first attempt of delivery, there is nobody to receive the order at the shipping address, our company of delivery will try it the following working day. You can track the shipment of your order, with the tracking number, on the website of our delivery company (https://www.correosexpress.com/web/correosexpress/home).
The delivery time of the order is indicated (approximately) in the invoice, and will also be indicated in the e-mail of expedition of your order. This delivery time depends on the items you order, as well as the shipping address, and will be provided during the shipping process as estimated.
ARTICLE 2: THE PRODUCTS
www.laken.es tries to capture and show, as accurately as possible, the technical and aesthetic characteristics of the products, although the user must bear in mind that there may be slight differences between the way the product looks online and in the store itself, which is why the user will have the opportunity to desist from his or her purchase, taking into account the conditions of return.
ARTICLE 3: PRICES
The prices shown on www.laken.es are indicated in euros including VAT. They do not include shipping costs.
Final price of every item will always be indicated at the time the user has completed the Shopping Cart, and the customer will be informed of the final price of his or her full purchase before making the validation of payment. The prices indicated for each article are binding for the store (in this case, www.laken.es) in which the purchase is made by it.
For purchases with a value lower than 50 € (before adding the shipping costs), the shipping costs will depend on the shipping address, as showed here. For purchases equal or superior to 50 €, shipment will be free of charge.
In any case, the expenses will appear at all times in the customer's Shopping Cart, clearly differentiated from the price of the items.
The customer will be informed of the final price of his purchase, including shipping costs, before validating payment.
ARTICLE 4: PURCHASE-SALE PROCEDURE
For online purchases, LAKEN undertakes, based on the purchase order made by the customer, to take every request into consideration and proceed, when corresponding, to validate/confirm totally, partially or null the purchase, in order for the customer to accept the sale and formalize it.
LAKEN undertakes to notify the customer of the status of his order, through e-mail, telephone call (in case Laken has not been able to confirm the availability of all the items included in the order) and/or keep updated the order status in every customer’s personal account (accessible by clicking on "My account").
If the purchase confirmation occurs on all of the selected products, LAKEN will contact the customer via email, informing him/her of the products purchased as well as the shipping costs and the status of the order. LAKEN will file the electronic document in which the sales contract is formalized, and this will be accessible by the customer through “My Account” link. The purchase agreement will be formalized in Spanish.
If some of the selected products are not available, the purchase confirmation will only include those on stock and LAKEN will contact the customer informing him/her of the products finally included in the purchase via e-mail, telephone and/or updating the order in the customer’s account (which he/she accesses by clicking on "My account"). LAKEN will file the electronic document in which the sales contract is formalized, and this will be accessible by the customer through “My Account” link. The purchase agreement will be formalized in Spanish.
If none of the selected products are available, the purchase will not be confirmed.
The customer may freely withdraw from the contract within thirty (30) days from the date of delivery of the product; that is, from the perfection of the contract.
The customer has the possibility at all times to renounce to the purchase, even after www.laken.es has confirmed it, by sending an e-mail to firstname.lastname@example.org, resulting in the refund of the amount previously charged, as long as the customer's order has not already been sent at the time of receiving the cancellation request.
If the order had already been sent, the customer must wait for the order to be received and then send it back. Shipping charges will be met by the customer. Once the order returns to LAKEN’s warehouse, and its perfect condition is checked, the customer will receive the refund of the purchase, excluding shipping costs, if there were any.
LAKEN will only make refunds of products purchased at www.laken.es and through the same payment method used by the customer to place the order.
To request the return of the whole order or a part of it, the customer must contact LAKEN Customer Service by phone (+34 968 880 850 - Monday to Friday from 9:00 am to 6:30 pm, national call price) or email (email@example.com).
For the reimbursement of the amount corresponding to the returned item(s), it is essential to keep its original packaging in perfect condition.
The availability of products in the consultation of stock in the store, and during the purchase process in the online store, is mentioned as an indication and therefore not contractual, as purchases may be being done at the same time, resulting in the unavailability of the product.
LAKEN will not be held responsible for any damage that may be caused to the Internet user by the use of the Internet (such as viruses, etc.).
ARTICLE 6: LICENSE TO ACCESS THE SITE
LAKEN grants a limited license to access and use the Website in order to know the products offered and make the desired purchases. In no case does this grant the right for the User to upload or modify the contents of the website without the express authorisation of LAKEN.
This licence does not permit any other use, particularly commercial use, of the Website or its Content (products, descriptions, prices, data, software, sound extracts, graphics, images, photographs, etc.).
The integrity of the elements of this Website, whatever their nature, are LAKEN's property and are protected by the corresponding intellectual and industrial property rights.
INTELLECTUAL PROPERTY RIGHTS
All trademarks, trade names or distinctive signs of any kind appearing on the Website are LAKEN's property or, as the case may be, of third parties who have authorised use, and it may not be construed that the use of or access to the Portal and/or the Contents attributes to the User any right over the aforementioned trademarks, trade names and/or distinctive signs. None of the exploitation rights that exist or may exist over said Contents may be construed as assigned to the User.
Similarly, the Contents are LAKEN's intellectual property, or of third parties as the case may be, therefore, the Intellectual Property rights are LAKEN's property or of third parties who have authorised use, who are entitled to the exclusive exercise of the rights to exploit them in any way and, in particular, the rights of reproduction, distribution, public communication and transformation.
Unauthorised use of the information contained in this Website, as well as any breach of the Intellectual or Industrial Property rights of LAKEN or of third parties included in the Page that have ceded contents will give rise to the legally established responsibilities.
Those who intend to establish Hyperlinks between their websites and LAKEN Website must observe and comply with the following conditions:
- No prior authorization will be required when the Hyperlink only allows access to the home page, but you may not reproduce it in any way. Any other form of Hyperlink shall require express and unequivocal written authorization from LAKEN.
- No "frames" shall be created with LAKEN's Webpages or on LAKEN's Webpages.
- No false, inaccurate or offensive statements or indications will be made about LAKEN, its directors, its employees or collaborators, or the people who are related to the Page for any reason, or the Users of the Page, or the Contents supplied.
- It shall not be stated or implied that LAKEN has authorized the Hyperlink or that LAKEN has supervised or assumed in any way the Content offered or made available to the Webpage in which the Hyperlink is established.
- The Webpage in which the Hyperlink is established may only contain what is strictly necessary to identify the destination of the Hyperlink.
- The Webpage in which the Hyperlink is established shall not contain information or contents that are illicit, contrary to morality and generally accepted good customs and public order, nor shall it contain contents that are contrary to any third party rights.
LAKEN does not guarantee that there won’t be any interruptions or errors when accessing the Website or its Contents, nor that these are up to date, although it will make its best efforts to avoid, correct or update them if necessary.
Consequently, LAKEN shall not be held responsible for any damages of any kind caused to the User that may result from failures or disconnections in the telecommunications networks that may cause the suspension, cancellation or interruption of the service of the Website during the provision of the service or in advance.
LAKEN excludes, with the exceptions contemplated in current legislation, any liability for damages of any nature that may be due to the lack of availability, continuity or quality of the functioning of the Website and its Contents, due to non-compliance with the expectation of usefulness that users may have attributed to the Website and its Contents.
The function of the Hyperlinks that appear in this Web is exclusively to inform the user about the existence of other Webs that contain information on the matter. Said Hyperlinks do not constitute any suggestion or recommendation.
LAKEN is not responsible for the contents of linked pages, for the functioning or usefulness of the Hyperlinks nor for the results of those links, nor does it guarantee the absence of viruses or other elements that may produce alterations in the user's computer system (hardware and software), documents or files, excluding any responsibility for damages of any kind caused to the user.
Access to the Website does not imply any obligation from LAKEN to control the absence of viruses, worms or any other harmful computer element. It is the User's responsibility, in any case, to ensure the availability of adequate tools for the detection and removal of harmful computer programs. Therefore, LAKEN is not responsible for any possible security errors that may occur during the provision of the Page's service, nor of the possible damages that may be caused to the computer system of the User or of third parties (hardware and software), the files or documents stored in it, as a consequence of the presence of virus in the computer of the User used for the connection to the services and contents of the Web, of a bad operation of the navigator or of the use of not updated versions of the same one.
Given the dynamic and changing environment of the information and services provided through the Page, LAKEN makes its best effort, but does not guarantee the complete veracity, accuracy, reliability, usefulness and/or actuality of the Contents.
The information contained in the pages that make up this website is only informative, consultative and advertising. In no case do they offer or have the character of a binding or contractual commitment.
LAKEN excludes all responsibility for the decisions that the User may make based on this information, as well as for possible typographical errors that may be contained in the documents and graphics of the Website. The information is subject to possible periodic changes without prior notice of its content by extension, improvement, correction or updating of the Contents.
All notifications and communications made by LAKEN to the User by any means shall be considered effective for all purposes.
AVAILABILITY OF CONTENT
The provision of the service of the Website and its Contents has, in principle, an indefinite duration. LAKEN, however, is authorized to terminate or suspend the provision of the service of the Website and/or any of the Contents at any time. Whenever reasonably possible, LAKEN shall give prior notice of the termination or suspension of the Website.
PERSONAL DATA PROTECTION
LAKEN is aware of the importance of the privacy of personal data and, therefore, has implemented a data processing policy aimed at providing maximum security in the use and collection of data, ensuring compliance with current regulations on the matter and configuring this policy as one of the basic pillars in the lines of action of the entity.
While browsing through www.laken.es personal data might be requested through different forms. These data will be part of the corresponding files depending on the specific purpose that motivates their collection.
In this way, the particular information of each data treatment will be provided together with each web form, being common to all of them the entity in charge of the treatment: PRODUCTOS DEPORTIVOS, S.A., Polígono Industrial Oeste, Avenida Principal Manzana 25, 30169 San Ginés (Murcia), as well as the place and form of exercise of the rights of access, rectification, cancellation and opposition, that will have to be formalized by means of a written communication to the address indicated previously including copy of the DNI or equivalent identifying document or to firstname.lastname@example.org.
In the event that you provide your data through an email message, it will be part of a treatment whose purpose will be the management of the request or comment made to us, being applicable the rest of the points in the previous paragraph.
Likewise, the general conditions of contracting LAKEN's services contain the characteristics and nature of the treatment of the data that will be developed by LAKEN in the event that any of them is contracted.
On the other hand, LAKEN has implemented the technical and organisational measures necessary to prevent the loss, misuse, alteration, unauthorised access and theft of the Personal Data that interested parties may provide while accessing different sections of www.laken.es, applying the security measures contemplated in the European Data Protection Regulation RGPD UE 2016 / 679 and the Spanish legislation LOPD GDD 3/2018 of December 5th, 2018.
For any questions that may arise regarding the interpretation, application and fulfilment of this Legal Notice, as well as any claims that may derive from its use, all parties involved submit to the Judges and Courts of Murcia, expressly renouncing any other jurisdiction that may correspond to them.