Conditions of Use

The prices shown on the web site include VAT. They have validity, except in the event of typographical errors, and are subject to availability of stocks.

Users voluntarily acknowledge the veracity of the data they provide, and accept the responsibility and obligations which arise from placing an order.

By registering at laken.es, you accept the terms and conditions of use of this site. These terms and conditions may be changed at any time, in which case the changes shall be presented on our web site. The use of the services provided by laken.es after the publication of changes in the terms and conditions of use implies de acceptance of the same. If you do not agree with these changes, please cancel your account as a registered user of laken.es by sending an email to
ventas@laken.es requesting to cancel your account and unsubscribe from the service.

COPYRIGHTS

Both the web site laken.es and the emails you may receive from the site contain materials protected under Copyrights. You accept that, by the mere fact of downloading information protected under copyright from the site laken.es, you do not acquire the property over these materials. All the contents on this site, as well as their originals, are the property of laken.es, owner of all rights on the selection, coordination, arrangement and modification of these contents, as well as their originals.

RESPONSIBILITY OF MEMBERS

We assume that members of the laken.es community shall act in a responsible way and make use of the tools provided by the site correctly and according to the law. Should laken.es determine that any of the members are not making a responsible use of the provided tools, we will have the powers to censor, edit or block all sorts of information transfers made by these members, as well as their use of the laken.es system.
 

Shipping & Returns

DELIVERIES

In order to warrant our customers a good-quality service, we work with DHL for Spanish mainland shipping, DHL offers our customers an order-tracking service which allows them to check on the current state of their orders anywhere and at any time.

Orders will be delivered to the address provided by the customer within 48/72 hours on working days  if the goods are available in stock.

In the event that laken.es is unable to deliver the order on the agreed date, our After-Sales Service department will contact the customer 1 to 3 working days in order to let them know and proceed to confirm the next service delivery date, change or cancel the order.

In the event that the order has been paid for in advance, a full refund will me made immediately using the same method as the payment was done.

Shipping costs 

Spain Mainland 
Variable in 5kg. sections. From 6,95 €

Spain Baleares 
Variable in 5kg. sections. From 7,95 €

Returns Policy 

We only accept returns of merchandise within 30 days of receipt and have been authorized by the company Productos Deportivos, S.A. Please request the return by mail ventas@laken.es
.


The procedure for a warranty claim in order to avoid unnecessary expenses is:

  1. Send a photo of the faulty product to  ventas@laken.es.
  2. Note the exact fault in the product.
  3. Note the order date and number, also note the invoice number issued by Productos Deportivos, S.A. (essential requirement).

No goods will be changed or allowed to be returned once they have been manipulated by the customer (i.e. if they are not in a re-saleable condition).
If the change is due to personal reasons (size, color, etc), shipping charges will be met by the customer and items sent to the address written in the authorization. LAKEN will exchange the product without any other cost and will ship the products and noted in the Shipping section. 

In any case LAKEN will return the amount paid by the customer, a credit note will be issued for future purchases. 
If the change is due to an error made by LAKEN, we will meet the charges derived from the return and send out the right products freight paid.
On receipt of the returned order, we will confirm that the goods are in good condition and that the return is due to an error made by us. After that, we will proceed to send out the right products.
 

Secure Payment

VISA or MASTERCARD

We guarantee that every transaction carried out at Laken.es is 100% safe. Each operation, which implies the transmission of personal information or bank details, is carried out within a safe environment. Laken.es uses a secure server, which uses a protocol called SSL (Secure Socked Layer) to ensure the secure transfer of information via encryption.

In this way the credit card details are only known and handled by the bank, whereas the order and client details are known and handled only by the trader.

In an effort to provide greater security to credit card owners, we have now updated our web-site to include the latest security measures for on-line commerce developed by VISA and MASTERCARD. These are known as 3D Secure Code (
Verified by VISA) and SPA/UCAF (Mastercard Secure Code). In this way, if you are a holder of a "Secure enabled" card, you will always be able to make a payment with a VISA or MASTERCARD on our web-site.

When making a VISA or MASTERCARD payment, customers will be asked to supply the following information: the credit card number, the expiry date and a validation code, which refers to the last 3 digits printed on the back of the credit card. In this way we are able to guarantee even greater security for on-line transactions.

What is Verified by Visa and Mastercard Secure Code?

The main objective of this protocol is to offer greater security both to the Internet user and to the commercial on-line companies, by authenticating the buyer as the legitimate holder of the card being used for payment.

In practice, if you choose to make a payment with your "secure enabled" VISA or MASTERCARD, you will be asked to provide your credit card number and expiry date as before, and also a password or PIN for exclusive use when making on-line payments. This password will identify the customer, unequivocally, as the owner of the card. In this way, no one will be able to make an on-line payment without first having knowledge of the afore-mentioned password. If a "secure enabled" card is required to make payment the logos below will appear on the page asking for credit card details.

If you have not yet received a PIN or password for exclusive use when making on-line payments, we advise you to contact the financial institution who issued your card and request that this service be applied so that you can benefit from secure on-line purchases. This is possible either by contacting your bank or making an on-line request.

Privacy Policy

We understand that users automatically agree to the terms of LAKEN Online Privacy Policy the moment they fill in and submit any of our forms data collection.

The data provided by the users of this site is protected and its manipulation is limited in accordance with the Personal Data Protection Act 1999 of December 13 (Spanish Law 15/1999 from December, 13th of Personal Data Protection), from now on LOPD.

As soon as a user provides their personal details by submitting any of our online forms, the data is stored on our database, which has been legalized by the Agencia Española de Protección de Datos (Data Protection Agency in Spain). This information is collected for commercial purposes, in order to keep you informed about LAKEN services, contests and special offers which may be of your interest.

Productos Deportivos, S.A. by no means stores information regarding your credit card. This information is directly sent to a secure web page of the bank through which payments are made ("Banco de Sabadell"
) so as to guarantee maximum security and confidentiality.

Productos Deportivos, S.A. guarantees absolute confidentiality regarding the information provided by users of our site, and assures this data will in no way be transferred or sold to third-party enterprises, and it will not be used for any purposes other than the above mentioned.

Users will be responsible for the veracity of the data they submit. Productos Deportivos, S.A. reserves the right to deny their services to any USERS who submit untruthful data, and may, in addition, take the corresponding legal procedures against them.

In accordance with the LOPD (see reference above), those users whose personal details are stored on the Productos Deportivos, S.A. database will be able to exercise their right to access, modify, cancel or withhold their consent to share this information within the time limit established by either the above-mentioned Act or any other Acts which may come into force. In order to do so, users shall either email us or write to the addresses in the section Contact Us. 

Users may also indicate their preference not to be sent any publicity messages by emailing us at 
 ventas@laken.es.