PRODUCT WARRANTY

LAKEN guarantees all the products it distributes in accordance with current laws and the following conditions.

In the event of non-conformity of the product, a period of two (2) years from the time of delivery shall be recognised for the Customer to make his or her rights effective, however, only within six (6) months following delivery shall it be presumed that the non-conformity already existed at the time of delivery, and it shall be the responsibility of the purchaser to prove, within the remaining eighteen (18) months (i.e. from the seventh month until the end of the two years) that the goods were non-conforming, all in accordance with Article 114 and following of Royal Legislative Decree 1/2007. The Customer has a period of two (2) months from the time he or she became aware of the lack of conformity with the property to communicate it to Productos Deportivos, SA.

In any case, during the time that the Customer is deprived of the product, the calculation of the warranty period is suspended; for example, if the repair of an object lasts fifteen (15) days, the warranty period will end 15 days later than originally planned.

The shipping costs generated by the processing of the product guarantee shall be borne by LAKEN in those cases where it is assumed that the lack of conformity exists in the purchased good. It shall always be under the instructions indicated by LAKEN, upon request and acceptance.

In the event that the product sent does not present the specified fault or this fault is not covered by the guarantee, it shall be returned to the Customer at the cost of collection and delivery, and the labour employed in checking and/or testing the allegedly faulty article may also be invoiced.

The Customer may claim if the purchased good does not conform to the description made by the seller, does not have the qualities that the Customer has seen through a sample or model, is not suitable for the uses to which consumer goods of the same type are normally intended, is not suitable for the special use that would have been required by the Customer and that the seller has accepted or does not present the quality and performance expected, especially taking into account public statements (advertising, brochures, labelling ...) on their specific characteristics made by the seller or manufacturer.

LAKEN shall not be liable for any damages that may result from misuse. The guarantee shall not be valid in the event of factors external to the normal use of the product or incorrect or abusive handling by the customer or third parties.

In order to process the warranty, the consumer must contact LAKEN by e-mail, to inform the company of the defect in the product for which he or she wishes to make a warranty claim. It is also recommended, if possible, to attach a photo or video illustrating the defect. Once the claim has been received, the company shall contact the Customer within a maximum of 5 working days, approving or rejecting the request. No applications will be accepted without the corresponding order or invoice number.

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Delivery cost

For purchases made through this website, Laken only makes shipments to Spain and Portugal, with the exception of the Canary Islands, Ceuta and Melilla.

We currently have several shipping options available, depending on the destination:

- For mainland Spain, you can choose between 24-hour express delivery (bearing in mind that in remote areas the delivery time can be extended up to 72 hours), 24-48-hour delivery or "sobrería", a special service for shipments of up to 100 gr weight.
In addition, if you live in Murcia you can opt for "collection at the factory", which is free of charge.

- Portugal: shipping in 24 - 48 h. Shipments to remote towns in Portugal, such as its islands, could be subject to extra charges.

- Balearic Islands: shipping in 48 - 72 h or "sobrería", a special service for shipments of up to 100 gr weight.

The usual delivery time of "sobrería" is up to 48 h in mainland Spain and up to 72 h in Balearic Islands. This shipping inlcudes tracking.

We thank all our customers for their patience and understanding when it comes to shipping. We are a small company that works permanently to give the best service. Aware of our own limitations, and in order to avoid any inconvenience they may cause, we have established a schedule for processing orders:

• Monday to Friday, until 10 a.m.

All orders placed after that time, will be sent the next business day, from which delivery times are counted. Also, payment by transfer may involve a delay in shipping between 24 and 48 h.

Shipping is free for orders over 40€.

More information:

• Legal notices
• Frequently Asked Questions

The product does not convince you?

No problem, if you haven't used it yet, you can return it to us.

It's very easy:

1. Call us (968 880 850) or contact us to notify us of the return.

2.   Send us the product to the factory, if possible in the original box and with all its labels.

Productos Deportivos SA
Polígono Industrial Oeste. Avenida Principal, Manzana 25
30169 – San Ginés – Murcia

3. As soon as we receive it and check that it is in good condition and unused, we will refund the corresponding amount.

This procedure is to exercise your Right of Withdrawal. If you have used the product and you have detected a manufacturing defect, please contact us before doing anything

Although you have every right to return an unwanted product, LAKEN urges you to do so responsibly. Nowadays, returns are having a high environmental impact (mainly due to transportation and packaging waste) that we can all reduce if we buy consciously.